Fugi

Return, Refund, & Cancellation Policy for FUGI

Thank you for choosing FUGI as your wardrobe partner. We value your satisfaction and aim to provide a transparent and hassle-free experience. Please carefully read our policy outlined below:

1. Refund Policy

We are committed to delivering products and services that surpass your expectations. If, for any reason, you are not entirely satisfied with your purchase, you may be eligible for a refund under the following circumstances:

Damaged or Defective Products: In the event of receiving a damaged or defective product, contact our customer service team within 4 days. We will guide you on returning the product, and upon verification, a full refund or replacement will be issued.

Incorrect Items: Should you receive an incorrect item, notify us within the due time. We will arrange the correct item's shipment, and you may be required to return the incorrect item.

Please note that certain items, like personalized or customized products, may not be eligible for a refund unless damaged or defective.

2. Return Policy

To initiate a return, contact our customer service team at 01686891618. Detailed instructions on the return process will be provided. Ensure the item is securely packaged to prevent damage during transit. Once we receive and verify the item's condition, we will process the refund or replacement, with refunds issued to the original payment method.

3. Cancellation Policy

Orders can be canceled if not processed or shipped. Contact our customer service team immediately at 01686891618 for cancellations. If the order is already processed, follow our return policy upon receiving the items.

Contact Us

For any queries regarding our Refund, Return, and Cancellation Policy, please reach out to us at 01686891618 or mail us at [email protected] . We are dedicated to assisting you and ensuring your shopping experience with FUGI is positive and satisfying.